Recent coverage by the Australian Financial Review has highlighted ClubMates Travel as a trusted voice in the industry, highlighting our dedication to ethical practices and compliance.

The article, “Revealed: The Shady Industry Taking a holiday on the NDIS,” discusses the misuse of NDIS funds by unregistered providers. Peter Negri, our Managing Director, stated, “It’s open slather for the unregistered providers and that is where the rorts are. Registered providers like ClubMates are doing the right thing but are in the minority.”

This article follows a recent parliamentary request last week by NDIS integrity chief John Dado for all NDIS providers to be registered—approximately 87% are unregistered. The request was driven by findings that many unregistered providers have been using NDIS funds inappropriately, including for holidays and trips that fall outside the intended use of specific line items. These findings have underscored the need for stricter regulations and compliance.

Maintaining NDIS registration involves significant effort and cost, which can be a barrier to registration for many providers, says Negri.

“We invest in an external auditor for major audits and every eighteen months, a minor audit. We regularly review our policies and procedures, have detailed online training modules mandatory for every staff member, and have dedicated internal staff to ensure compliance and paperwork are up to date. This rigorous process ensures we go above and beyond the high standards of the NDIS Quality and Safeguards Commission provider registration and assure that we can give our passengers the best possible support in a safe environment.”

At ClubMates Travel, we specialize in providing guided tours for disabled individuals and offer inclusive tours designed to cater to a wide range of accessibility needs. Our services include holidays for disabled people that focus on dignity, fun, and meaningful community participation.

In response to the Australian Financial Review contacting him for comment, Negri expressed his concern about the reputation of long-time registered providers being affected by those not adhering to the same high standards. He mentioned that their reputation is being tarnished by providers who promise fully paid-for holidays by the NDIS.

“We ensure that we claim the correct line items, such as social and community participation from core supports. Participants need to pay for their travel expenses out of their pocket; there is no such thing as a free holiday. If someone is promising that, it’s best to be cautious. We strongly advise checking with the NDIA or their plan manager to ensure all claims are appropriate and to avoid you being in hot water in the future facing a bill to pay back the NDIA costs claimed.”

Whether you’re seeking holidays for single disabled adults or group getaways, ClubMates Travel provides trusted, supportive, and ethical options that are NDIS-compliant.

Alicia Stamford spoke to Peter at the recent Gold Coast Disability Expo on the weekend, about the recent NDIS reports, and Peter explained what this means for the industry and the importance of maintaining integrity in service provision.