NDIS Plan Managers
Helping You Navigate Claims With Confidence
As a Plan Manager, your role is to ensure that NDIS funds are spent wisely and in line with current guidelines. At ClubMates Travel, we simplify the financial process with clear, itemised invoices and transparent pricing. You can rely on us to categorise supports accurately, helping to ensure smooth claims processing and reducing your workload — while supporting participants to work toward their goals through services delivered during travel.
How ClubMates Simplifies NDIS Financials for Plan Managers
NDIS Travel Fact Sheet
Download the ultimate resource for travel under the NDIS
Learn:
- How NDIS goals may align with supports delivered during travel
- Understanding the Reasonable and Necessary criteria and how our supports relate
- How to Communicate Your Support Needs Through Your NDIS Goals
- The Booking and Claims Process
Choose a Trip That’s Right for Your Participant:
01. Inclusive Bus Tours
These trips are perfect for learning how to navigate new environments while staying close to home. You’ll experience the uniqueness of regional Australia, engage with local communities, and build social skills. Group bus tours are also an opportunity to practise travelling with others, managing daily routines in new towns, and building resilience in a safe and structured environment.
02. Accessible Music Festivals
Attending music festivals isn’t just about enjoying great performances—it’s a chance to interact with large crowds, navigate new spaces, and develop confidence in unfamiliar settings. You’ll be practising social participation and emotional regulation in dynamic, exciting environments. These festivals also offer moments for relaxation and fun, improving mental wellbeing.
03. Accessible Cruises
Cruises are the ultimate way to combine travel with personal growth. From budgeting your spending money to navigating a floating community, cruises offer endless opportunities to develop independence. The variety of on-board activities fosters social participation, while excursions at different ports allow for physical activity and exploring new places—all with our full support to ensure your comfort and safety.
04. Inclusive International Trips
These trips take your independence and adaptability to the next level. Travelling internationally exposes you to new cultures, languages, and experiences that broaden your horizons. You’ll work on navigating airports, managing daily routines in a foreign country, and practising decision-making in unpredictable environments, all while supported by our experienced team. International travel is a powerful way to develop resilience, self-confidence, and an understanding of the world.
The Booking Process
Booking a trip for your participant is simple and hassle-free. Here’s how it works:
01
Consultation:
We’ll collaborate with you to assess your participant’s goals, support needs, and accessibility requirements. Together, we’ll recommend a trip that aligns with their NDIS plan.
02
Quote & Payment:
You’ll receive a detailed quote, including a travel invoice (paid upfront) and an NDIS invoice (claimed post-trip). This ensures complete transparency about what is covered by NDIS and what the participant pays out-of-pocket.
03
Deposit & Payment Plan:
A deposit secures the booking, and flexible instalment plans are available for the travel portion.
04
Enjoy the Trip:
Once booked, your participant will receive a booking package with all necessary travel details to help them prepare for their trip.
05
NDIS Claim:
After the trip, we’ll handle the claim submission to NDIA for supports provided, making the process worry-free for you and your participant.
Please feel free to contact us for more information or download our brochures here.
Clubmatestravel
Frequently asked questions
Which NDIS funding category or "bucket" does travel support come from?
Supports during travel are funded from the Core Supports budget, specifically under social and community participation. STA is too risky, so we focus on claiming from core supports.
How does this work if holidays aren't funded by the NDIS?
The NDIS doesn’t fund the holiday itself, but it does cover the support services provided during the trip, like personal care, transport, and social participation, making travel possible.
How have the recent NDIS changes affected your services?
Our services continue as normal. The recent changes ensure NDIS funds are used correctly, weeding out dodgy providers. The only adjustment we’ve made is ceasing to claim funds under STA and returning to our pre-covid process to focus on core supports only.
Are your trips funded under STA?
No, we no longer claim trips under STA funding due to recent changes and the high risk of claims being rejected by the NDIA. Instead, we focus on using Core Supports to cover necessary services during travel, such as personal care and community participation. This ensures compliance with NDIS guidelines and reduces the risk of funding rejection. Participants may pay more out-of-pocket for travel costs, but using Core Supports provides a safer, more reliable way to access funding for travel-related supports.
How do you ensure invoices are compliant with NDIS guidelines?
We follow the NDIS price guide for all supports and provide detailed, line-item invoices that meet compliance standards. This ensures all claims are accurate and easy to process.
How are travel costs and NDIS supports separated on the invoice?
We provide two separate invoices: one for travel costs (paid upfront by the participant) and another for NDIS supports, which are claimed post-trip.
We work closely with you to identify any potential gaps and provide clear guidance on what will be covered by NDIS funding. Any uncovered costs are paid by the participant upfront.
What documentation do you provide for NDIS audits?
We provide detailed NDIA-compliant invoices, post-trip reports, and even post-trip videos with photos and footage showing the supports participants received. This ensures full transparency for audits.
What happens if the NDIS claim is rejected or unpaid?
If a claim is rejected, we work with you to address any issues and resubmit it if necessary. We ensure our invoices are compliant and provide detailed evidence of alignment with participant goals to minimise the risk of rejection.
Have another question not answered here? Give us a call! 1300 158 003
Blogs
From Our Writers
Accessible Travel: How We Plan Around Support Needs
Accessible travel is not only about physical access. For many people with disabilities, the right support, pacing, communication and emotional preparation can make all the difference.
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Choosing the right travel support worker can make all the difference to a supported travel experience. Discover the specialist skills that set travel support workers apart, and why experienced disability travel support helps create safe, enjoyable and confidence-building adventures.
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How We Pick Destinations for Supported Groups Tours Around Australia
Not every destination is the right fit for supported travel. Learn how ClubMates assesses accessibility, sensory environments, social opportunities and support needs when planning group tours across Australia.
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