The Ultimate Guide to Accessible Outback Adventure Travel in Australia

NDIS Plan Managers

Information for Plan Managers

As a Plan Manager, your role is to ensure that NDIS funds are spent wisely and in compliance with guidelines. At ClubMates Travel, we simplify the financial process by providing clear, NDIS-compliant invoices and transparent pricing. You can trust us to categorise and claim supports correctly, ensuring smooth payments and no errors, reducing your workload while allowing participants to achieve their goals through travel.

How ClubMates Simplifies NDIS Financials for Plan Managers

Clear and Compliant Invoicing

We provide two separate invoices—one for travel expenses (paid out-of-pocket) and another for NDIS supports claimed post-trip, ensuring straightforward payment processing.
Audit-Ready Claims Management

With increased NDIA scrutiny and mini-audits, we manage the claims process end-to-end, drawing on our extensive experience to handle every detail. Plan managers can rest easy—just leave it to us.
Fluent in NDIS Terminology

We’re fully versed in the latest NDIA updates, including the PACE system and specific line items, so our familiarity means we save you time and make the claims process easier.

Transparency in Pricing

All pricing is listed on our website and brochures. Our quotes offer an itemised breakdown, using the NDIS price guide so participants know exactly what they’re paying for.
Compliance and Documentation

We conduct regular internal and third-party audits, providing full documentation, including post-trip reports and videos, ensuring complete transparency.
NDIA-Trusted Provider

As a well-established, compliant provider, we have a strong track record of approved claims. Our and adherence to NDIA standards and our responsiveness to their queries has solidified our place as a valued option in supported travel.

NDIS Travel Fact Sheet

Download the ultimate resource for travel under the NDIS Learn:

Choose a Trip That’s Right for Your Participant:

01. Inclusive Bus Tours

These trips are perfect for learning how to navigate new environments while staying close to home. You’ll experience the uniqueness of regional Australia, engage with local communities, and build social skills. Group bus tours are also an opportunity to practise travelling with others, managing daily routines in new towns, and building resilience in a safe and structured environment.

02. Accessible Music Festivals

Attending music festivals isn’t just about enjoying great performances—it’s a chance to interact with large crowds, navigate new spaces, and develop confidence in unfamiliar settings. You’ll be practising social participation and emotional regulation in dynamic, exciting environments. These festivals also offer moments for relaxation and fun, improving mental wellbeing.

03. Accessible Cruises

Cruises are the ultimate way to combine travel with personal growth. From budgeting your spending money to navigating a floating community, cruises offer endless opportunities to develop independence. The variety of on-board activities fosters social participation, while excursions at different ports allow for physical activity and exploring new places—all with our full support to ensure your comfort and safety.

04. Inclusive International Trips

These trips take your independence and adaptability to the next level. Travelling internationally exposes you to new cultures, languages, and experiences that broaden your horizons. You’ll work on navigating airports, managing daily routines in a foreign country, and practising decision-making in unpredictable environments, all while supported by our experienced team. International travel is a powerful way to develop resilience, self-confidence, and an understanding of the world.

The Booking Process

Booking a trip for your participant is simple and hassle-free. Here’s how it works:

01 Consultation:

We’ll collaborate with you to assess your participant’s goals, support needs, and accessibility requirements. Together, we’ll recommend a trip that aligns with their NDIS plan.

02 Quote & Payment:

You’ll receive a detailed quote, including a travel invoice (paid upfront) and an NDIS invoice (claimed post-trip). This ensures complete transparency about what is covered by NDIS and what the participant pays out-of-pocket.

03 Deposit & Payment Plan:

A deposit secures the booking, and flexible instalment plans are available for the travel portion.

04 Enjoy the Trip:

Once booked, your participant will receive a booking package with all necessary travel details to help them prepare for their trip.

05 NDIS Claim:

After the trip, we’ll handle the claim submission to NDIA for supports provided, making the process worry-free for you and your participant.

Please feel free to contact us for more information or download our brochures here.

Clubmatestravel

Frequently asked questions

Which NDIS funding category or "bucket" does travel support come from?

Supports during travel are funded from the Core Supports budget, specifically under social and community participation. STA is too risky, so we focus on claiming from core supports.

How does this work if holidays aren't funded by the NDIS?

The NDIS doesn’t fund the holiday itself, but it does cover the support services provided during the trip, like personal care, transport, and social participation, making travel possible.

How have the recent NDIS changes affected your services?

Our services continue as normal. The recent changes ensure NDIS funds are used correctly, weeding out dodgy providers. The only adjustment we’ve made is ceasing to claim funds under STA and returning to our pre-covid process to focus on core supports only.

Are your trips funded under STA?

No, we no longer claim trips under STA funding due to recent changes and the high risk of claims being rejected by the NDIA. Instead, we focus on using Core Supports to cover necessary services during travel, such as personal care and community participation. This ensures compliance with NDIS guidelines and reduces the risk of funding rejection. Participants may pay more out-of-pocket for travel costs, but using Core Supports provides a safer, more reliable way to access funding for travel-related supports.

How do you ensure invoices are compliant with NDIS guidelines?

We follow the NDIS price guide for all supports and provide detailed, line-item invoices that meet compliance standards. This ensures all claims are accurate and easy to process.

How are travel costs and NDIS supports separated on the invoice?

We provide two separate invoices: one for travel costs (paid upfront by the participant) and another for NDIS supports, which are claimed post-trip.

We work closely with you to identify any potential gaps and provide clear guidance on what will be covered by NDIS funding. Any uncovered costs are paid by the participant upfront.

What documentation do you provide for NDIS audits?

We provide detailed NDIA-compliant invoices, post-trip reports, and even post-trip videos with photos and footage showing the supports participants received. This ensures full transparency for audits.

What happens if the NDIS claim is rejected or unpaid?

If a claim is rejected, we work with you to address any issues and resubmit it if necessary. We ensure our invoices are compliant and provide detailed evidence of alignment with participant goals to minimise the risk of rejection.

Have another question not answered here? Give us a call! 1300 158 003

Blogs

From Our Writers

Maximising Your NDIS-Funded Supports with Holiday Packages

14/04/2025
admin
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Did you know your NDIS funding can be used for support services while traveling? While holiday costs aren't covered, essential services like personal care, support workers, and community activities are funded. Planning your trip around these supports lets you maximize your funds and enjoy stress-free travel!

Planning a Holiday Doesn’t Have to Be a Challenge

01/04/2025
admin
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Planning a holiday with a disability? Leave the stress behind! Disability travel agencies handle every detail—accessible accommodations, transport, and custom itineraries—so you can focus on making memories. Whether it's an adventure-filled getaway or a relaxing escape, turn challenges into possibilities. Start planning your dream trip today!