ClubMates Travel


How to Make a Booking

If you travel with us, you can be assured that you will receive consistent, high quality service that endures from the first phone call to the last leg of the holiday and beyond. Our friendly and knowledgeable customer service team is on standby to help take the usual hassle and stress out of booking a holiday.



1. For group holidays: Browse through our GROUP TOUR ITINERARIES here on the website or download our brochure here.

For individual holidays: Think about where and when you would like to go, and the types of activities you would like to do.

2. Contact our friendly Holiday Consultants by:

– Phone 1300 158 003

– Email: info@clubmatestravel.com.au

– Submitting a booking enquiry form here on our website

3. Our team gets some details from you via phone or email, taking into account your needs and interests in order to help you choose the best possible holiday. If you have an NDIS plan, they can advise you on possible supports you can claim.


4. The team will send you a Quote.

5. After accepting the quote, we send you an invoice. This will outline the full cost of the trip (including any applicable deductions for NDIS participants).

6. You or a Plan Manager pay a deposit of $1,000 to confirm the booking.
Payment methods accepted: Direct Deposit, Credit Card, Cheque. Talk to us about interest-free payment plans with easy instalments.

7. You will receive a Booking Package with all the documentation and information you need.




8. The remainder of the invoice is to be paid according to the due date located on the invoice. This can be 60, 90, 120 or 150 days before departure depending on the destination and transport to be booked.
9. 1-4 weeks before departure you will receive a clothing list, meeting time and an updated itinerary along with the contact details of the tour leader
10. Get ready and enjoy your holiday!


11. Look out in your email inbox for a link to your free photo collage and exclusive trip video made just for you!
12. You may receive an email asking for a testimonial or your feedback on the trip.
13. We will review your feedback and respond to any recommendations, complaints or requests within 7 days. We will seek a resolution in each case of a grievance.
14. For NDIS participants, we send a second invoice to the NDIS to claim the supports.



Frequently asked questions

How do I make a booking with clubmates travel?
Call ClubMates Travel office and speak to one of our friendly consultants or send us a message via email or social media. Our consultants will then assist with holiday ideas, planning, and give you an indication of costs. Once this is done, we can send you a quote, if you choose to go ahead the booking can proceed.
Where can I explore with clubmates travel?
We have taken passengers to some of the most amazing destinations, there is no place we don’t travel, if requested by our passengers. We love giving choice and control to our passengers. By providing choice to our passengers and the right level of support the passenger can immerse themselves into the experience.
What type of supported travel can I expect?
WHAT TYPE OF SUPPORTED TRAVEL CAN I EXPECT? The wonderful thing about ClubMates is we have a range of staff from Nurses, trained support staff, tour leaders, and drivers who are all handpicked by the Management team. When you speak to our friendly staff, they will ask questions about your wants and needs to ascertain the level of support you want and require so the holiday is a success.
Can I meet with the support person before the holiday departs?
Absolutely, and with technology we can now provide both face to face or online meetings. We encourage a meet and greet with many passengers; it can reduce anxiety and make the whole experience more fulfilling.
Once I have made the booking what happens?
Once the booking is confirmed the ClubMates office will send a booking package.
Do I need travel insurance?
No, but it is strongly advised to take it. We can organise this and include it on our invoice.
Can I change or cancel a booking?
Yes, that’s fine, but contact the ClubMates office to discuss any changes or cancellations. Refer to the terms and conditions for any cancellation fees.
How do I pay for the holiday?
Payment can be made either via direct deposit, cheque, credit card, bank cheques or it can be paid off over several months to assist with budgeting. NDIS funds can be used and will be claimed after the holiday has returned.
Can I make periodical payments?
Yes, if you would like to pay for your holiday periodically, we will provide you with a receipt each time a payment is made. This way, you will have an accurate way of tracking your outstanding balance. There are no extra costs to use the payment method
When do you need to make the final payment?
Final payment needs to be received by the due date on the invoice. It can be 60, 90, 120 or 150 days before departure depending on the holiday destination & transport.
Do I receive any information between receiving the booking package and departure?
Yes, definitely. 1-4 weeks before departure you will receive a clothing list, meeting time and an updated itinerary along with the contact details of the tour leader.
Do I need a passport?
If travelling within your own country a passport is not required, but if you are travelling on a cruise ship or internationally yes you will need a passport with at least 6 months validity from your time of return.
Who organises visas for international holiday?
ClubMates organise all visas for your holiday if they are required.
Do I need a vaccination?
It depends on the destination, and we always suggest that you contact your doctor for accurate information well in advance of the departure date.
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